We are committed towards customer satisfaction and highly recommend you to read our policy carefully.
We do not offer any returns, refunds or cancellations once the order is placed via online payment on the website..
If you have received a product that has a manufacturing defect or damage that would make the use of the product impossible, you can write to us within 24 hours of delivery at firstname.lastname@example.org. Please mention the subject of the email as REPLACEMENT and also do mention your Order Number. Please include a description and photos of the defect. Depending on the specific issue, we’ll either send you a replacement or a discount code that you can use on a future purchase.
If you have received a product with sizing issues, we will arrange for a pick up from the address of delivery and send you a fresh piece in a different size within 5-7 working days.
Our pieces, both clothing and jewellery, are handcrafted and can never be 100% an exact replica of anything that you might have seen before or the ones shown in picture on our website or any other portal.
DE’ANMA holds the final authority to decide whether the piece needs a replacement or not. We are committed towards customer satisfaction and will never take it for granted.