Política de envío

Pan India

We primarily ship our products via Blue Dart to ensure safe and reliable delivery.

Once the order is placed, processing and delivery takes up-to 5–7 business days (excluding Saturdays, Sundays, and public holidays).
For products marked as 'Made to Order', the production and delivery time is 7–10 working days, as these pieces are handcrafted with utmost care and precision.

If you need your order delivered earlier than the standard timeline or on a specific date, simply let us know by mentioning it in the notes section when placing your order.
Our team will review your request and do their best to make the necessary arrangements.

We kindly request you to ensure someone is available at the provided address to receive your order.
As some deliveries may require a signature, we suggest arranging for an alternative recipient (such as a family member, friend, or neighbor) if you are unavailable.
Please note that while we strive for a smooth delivery, DE'ANMA cannot be held responsible for goods signed by someone else on your behalf.

If you receive the box in a damaged condition, please take a video of the parcel before opening it. If the jewelry inside is found to be damaged due to improper handling by the courier company, kindly inform us promptly. We will arrange a pickup of the damaged item and ensure a replacement is delivered to you.
If there are any issues with your order, such as shortages or damages, please reach out to us at sales@deanma.in within 48 hours of delivery so we can assist you promptly.
Unfortunately, we would not be able to consider reports received after 48 hours of delivery.
If you are unavailable within this delivery timeframe, kindly inform us in advance.

Once your order is shipped, we will share the tracking details via WhatsApp to keep you updated.
If you have not received the tracking information, feel free to email us at sales@deanma.in, including your Order Number in the message, and we will be happy to assist you.

Please note that we do not offer returns, refunds, exchanges, or cancellations for orders placed via online payment on our website or on items purchased during a discount or offer.
However, if you receive a product with a manufacturing defect or damage that makes it unusable, we are happy to assist.
- Simply write to us within 48 hours of delivery at sales.deanma@gmail.com with the subject REPLACEMENT.
- Please include your Order Number, a description of the issue, and clear photos of the defect.
- Depending on the situation, we will either send a replacement or provide you with a discount code for future use.

We primarily ship our international orders via India Post to ensure safe and reliable delivery.
The delivery timeline after the order is placed on our website is 7-10 working days.
Once your order is dispatched, we will send you the tracking details via email or WhatsApp.
Shipping timelines may vary depending on your location.
During checkout, the shipping cost will be automatically calculated based on your location.
If you have any urgent delivery requests, please feel free to email us at sales@deanma.in, and we will do our best to accommodate you.

Customers may be subject to import duties or taxes based on their location.
We recommend checking your country’s regulations prior to placing an order to ensure you are aware of any additional charges that may apply.
Please note that DE’ANMA is not responsible for any import taxes, customs fees, or other duties that may be incurred. These charges are the responsibility of the customer.

For international orders, we do not offer refunds. All purchases are final.